38 Trends that will make businesses think twice before ignoring Customer Service

Customer Service Trends

Tweet 38 Trends that will make businesses think twice before ignoring Customer Service. Read On -

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8 things to look for in a Customer Feedback System

Customer Feedback

Tweet In today’s competitive world, it is very important for businesses to have solid customer feedback collection and management mechanism in order to build and deliver constant value to their Customers.  On the other hand Customers have enough choices and…

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5 IMPORTANT elements for making Quick Service restaurant SUCCESSFUL

Quick Service Restaurants

Tweet Whenever you visit McDonald’s or a Subway or a KFC, it feels great to have something to eat. The number of times I have visited a Quick service restaurant is humongous (of-course I don’t count, which alien does !…

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Top 15 Trends for Customer Service

Customer Service

Tweet Source: This is summary of report copied verbatim from Forrester Blog. For complete report: Refer Navigate the Future of Customer Service 2012 is still a vivid memory for most of us. But it’s time to look ahead to 2013…

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Are you a Customer Fearing v/s Customer Loving organization?

Customer Loving Customer Fearing

Tweet Oh my God! was a movie adapted from a very popular Gujarati Theatre Play. The movie is about certain institutions that may be misleading people in name of religion. The proposed antagonist in the movie made a profound statement….

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What is Customer Experience Management?

Customer Experience Management Touchpoints

Tweet Customer Experience (CE) is collection of all the experiences a customer has with a business / product or services. Customer Experience Management (CEM) is a set of disciplines and processes to effectively manage customer’s experience across every touch-points with…

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9 Types of Businesses that MUST use Customer Experience Management tools

Customer Interaction

Tweet Every day we all experience different services & products. We love to revisit the places or businesses where constructive customer interaction happens. Thought of making a list of businesses where anyone would love to give customer feedback. Customer Experience Management…

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Missed Opportunity ::Post Purchase Customer Feedback

Distracted Customer Feedback

Tweet Some time back I bought a new Car, I got a very good deal as the sales for that Car were sagging. I got a follow-up call after a fortnight from the Car Manufacturer for feedback. It turned out…

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