Customer Experience

Articles on Customer Experience

5 IMPORTANT elements for making Quick Service restaurant SUCCESSFUL

Quick Service Restaurants

Tweet Whenever you visit McDonald’s or a Subway or a KFC, it feels great to have something to eat. The number of times I have visited a Quick service restaurant is humongous (of-course I don’t count, which alien does !…

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Top 15 Trends for Customer Service

Customer Service

Tweet Source: This is summary of report copied verbatim from Forrester Blog. For complete report: Refer Navigate the Future of Customer Service 2012 is still a vivid memory for most of us. But it’s time to look ahead to 2013…

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Are you a Customer Fearing v/s Customer Loving organization?

Customer Loving Customer Fearing

Tweet Oh my God! was a movie adapted from a very popular Gujarati Theatre Play. The movie is about certain institutions that may be misleading people in name of religion. The proposed antagonist in the movie made a profound statement….

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What is Customer Experience Management?

Customer Experience Management Touchpoints

Tweet Customer Experience (CE) is collection of all the experiences a customer has with a business / product or services. Customer Experience Management (CEM) is a set of disciplines and processes to effectively manage customer’s experience across every touch-points with…

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